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Tue 27th April 2021 - Fri 30th April 2021
Conference 2021
Hospice Income Generation Network presents a virtual four-day conference with interactive sessions, networking, awards, Golden Ticket prizes and an at home ‘Conference Kit’.
Cost: £149 per Hospice - with multiple delegate places
Region: National

From Tuesday 27 to Friday 30 April the Trustees have scheduled a thought-provoking conference for all Hospice Income Generation teams, from Fundraising, Retail and Lottery to Marketing and Communications and Grants and Trusts - there is something for you all.

What’s more, this isn’t any ordinary Zoom session, the platform AirMeet gives you a chance to get involved in Q and A sessions and network (just like the good old days).

The cost is £149 per Hospice rather than delegate, for this year only!

Each delegate needs to register by clicking on the "Book Your Place Now" button on this page. In due course, you will be invited to the Airmeet page and you can begin selecting the workshops you wish to attend. Airmeet will create a personalised agenda just for you!

Be an ‘Early Bird’ and book before Friday 9 April to ensure you receive your Conference Kit at home in time! Please note that due to high demand Conference Kits have now sold out but you still have time to register for conference. 

What’s more each of our Platinum Partners - Donorflex, Majestic Publications, Ruddocks and Vintage Cash Cow are giving away a fabulous prize. The winners will be randomly selected and will receive a ‘Golden Ticket’ in their Conference Kit. Even more reason to ensure you register early!

 

IMPORTANT UPDATE

We're really excited to welcome hundreds of you from all areas of income generation from hospices all across the UK. And if you haven't registered yet, although you won't receive a conference kit, you will be treated to an amazing conference.

We hope to get the conference link out to you all from Monday 19 April. We are waiting on Airmeet to increase the number of registrations we can have on the platform as we only anticipated 500 and there are over 600 of you lovely people attending! Please bear with us as we get this sorted...

Here is the amazing agenda - with more content to be added as soon as we have confirmation!

Tuesday 27 April

9.15am – 10.30am Welcome and Plenary
How to keep your team connected through digital
Zoe Amar of Zoe Amar Digital
Fundraisers need to be happy, motivated and feel a sense of purpose to achieve. At a time of huge change, digital expert Zoe Amar will share how to bring your team together by using digital. Find out how to keep your team connected, energised and productive as we transition to the new normal.


10.45am – 11.45am choose from:

Workshop 1A: How Coronavirus has and is changing fundraising as we know it
Facilitator: Dan Fletcher and Emma Ullmann of Moore Kingston Smith, Fundraising & Management
Subject area: Sector-wide
Audience level: Intermediate & Experienced

 Workshop 1B: Doing events differently
Facilitator: Jane Curtis of The Charity Event Specialists
Subject area: Events
Audience level: Intermediate & Experienced

Workshop 1C: "You can't put that on your website!" Why you need to become more comfortable with the concept of In Memory Fundraising.
Facilitator: Emily Grint of Visufund
Subject area: Legacies and In Memory
Audience level: All

Workshop 1D: The Big Gift Playbook
Facilitator: Caroline Danks of LarkOwl & Jane Symmons of Thames Hospice
Subject area: Trusts
Audience level: All

1.00pm – 2.00pm choose from:

Workshop 2A: Successfully turning a Santa run virtual
Facilitator: Jodie Vaughan & Angeline Liles of Arthur Rank Hospice Charity
Subject area: Events
Audience level: All

Workshop 2B: Diversification in retail and trading - From Re-Use Shops and Prison Workshops to Nursery Schools!
Facilitator: Sarah Cash of Dove House Hospice
Subject area: Retail
Audience level: Intermediate & Experienced

Workshop 2C: Engaging for Life
Facilitator: Helen Smith of Cancer Research UK
Subject area: Legacies and In Memory
Audience level: All

Workshop 2D: Pivoting A Hospice Through Crisis
Facilitator: Peter Watson of Distract
Subject area: Marketing and Innovation
Audience level: Intermediate

 

2.15pm – 3.15pm choose from:

Workshop 3A: Reducing Isolation at Management Level
Facilitator: Claire Warner, Charity Culture and Wellbeing Consultant
Subject area: Management
Audience level: All

Workshop 3B: Protecting your Brand and understanding VAT on Corporate Partnerships – Boring title but an incredibly important topic
Facilitator: Jane Montague of Jane Montague Consultancy
Subject area: Corporate
Audience level: All

Workshop 3C: £2m in 36 hours!
Facilitator: Anthony Hayman & Yitzi Bude of Noah’s Ark Children’s Hospice
Subject area: Sector-wide
Audience level: All

3.30pm – 3.45pm AGM and Final words

3.45pm - 4.45pm Speed Networking

 

Wednesday 28 April

9.15am – 10.30am Welcome and Plenary
What a year that was
Jonathan Cook of Insight-ful
One year ago everything changed; all the plans hospices had for their fundraising were thrown out of the window.
Now we’re just getting back on our feet, how has COVID-19 change our supporters?
What do our supporters want in this new World?


10.45am – 11.45am choose from:

Workshop 4A: Smallscreen Masterclass
Facilitator: Polly Middlehurst, Communications Expert from MFORMEDIA
Subject area: Simple smallscreen skills to make you look like a pro
Audience level: All

Workshop 4B: Using a project-based approach to secure core funding
Facilitator: Alicia Granger of Alicia Granger Fundraising
Subject area: Trusts
Audience level: Beginner and Intermediate

Workshop 4C: Putting supporters first during the pandemic
Facilitator: Rachel Beer, Fundraising Consultant, Creative and Trainer and Michaela Clements and Hannah Liles of St Catherine’s Hospice
Subject area: Sector-wide
Audience level: All

Workshop 4D: The role of charity shops in generating income for hospices – and in doing so much more as well
Facilitator: Robin Osterley of Charity Retail Association
Subject area: Retail
Audience level: All


1.00pm – 2.00pm choose from:

Workshop 5A: Power of legacy conversations
Facilitator: Stephen George of Good Leaders
Subject area: Legacies and In Memory
Audience level: All

Workshop 5B: The 7 big digital fundraising questions
Facilitator: Zoe Amar of Zoe Amar Digital
Subject area: Digital
Audience level: All

Workshop 5C: Hospice lotteries - who are our very best players, how can we identify them, how can we retain them & how can we recruit them?
Facilitator: Jonathan Cook of Insight-ful
Subject area: Lottery
Audience level: Intermediate & Experienced


2.15pm – 3.15pm choose from:

Workshop 6A: Fundraising in Turbulent Times
Facilitator: Rachel Beer, Fundraising Consultant, Creative and Trainer and Richard Collings, Digital and Database Consultant
Subject area: Management
Audience level: Intermediate & Experienced

Workshop 6B: Why Facebook Challenges are raising millions for Hospices and how you can run one too
Facilitator: Nick Burne of GivePanel
Subject area: Events
Audience level: Intermediate & Experienced

Workshop 6C: Virtual and hybrid in-memory events in a post pandemic world
Facilitator: Caroline Waters and Kate Jenkinson of Legacy Foresight
Subject area: Legacies and In Memory
Audience level: All

Workshop 6D: Sticky storytelling - finding and telling the stories that will stay with your supporters
Facilitator: Sarah Goddard of Fundraiser Sarah
Subject area: Sector-wide
Audience level: Beginner and Intermediate

3.30pm – 3.45pm Final words

3.45pm - 4.45pm Speed Networking

 

Thursday 29 April

9.15am – 10.30am Welcome and Plenary
Life – and how to think about it
Richard Docwra of Life Squared and ChangeStar
Why am I here? What’s the meaning of life? How should I live?
Life is complicated. But most of us are given no guidance in how to approach it. Until now!
Richard Docwra’s new book ‘Life – and how to think about it’ provides a map to help you navigate life in a well-informed and thoughtful way - whether you’re 8 or 80 years old!
In this session, Richard will explore some of the big questions of life, from ‘What am I?’ to ‘What does it mean to be alive?’. He will show how we can get the most out of our lives by approaching them in a thoughtful and well-informed way.
It’s the perfect start to the day - to stand back from your life for a few minutes and look at the big picture. It could give you a renewed sense of curiosity, direction and passion for life!


10.45am – 11.45am choose from:

Workshop 7A: Thanking in style - how to give your donors the joy they deserve after they made a gift
Facilitator: Sarah Goddard of Fundraiser Sarah
Subject area: Sector-wide
Audience level: Beginner and Intermediate

Workshop 7B: Know your Corporate Partnerships – how to identify your Commercial Participators from your Professional Fundraisers and Corporate Sponsors
Facilitator: Jane Montague of Jane Montague Consultancy
Subject area: Corporate
Audience level: All

Workshop 7C: Maximising In-Memory income from Tribute Funds
Facilitator: Sally Swann of MuchLoved, Jackie Smith of Greenwich and Bexley Community Hospice and Emma Bowles of ellenor
Subject area: Legacies and In Memory
Audience level: All

Workshop 7D:    Changes in shoppers’ behaviours
Facilitator: Catherine Shuttleworth of Savvy Marketing Agency
Subject area: Retail
Audience level: All



1.00pm – 2.00pm choose from:

Workshop 8A: The Coronavirus pandemic- past, present and future
Facilitator: Geoffrey Barnes of North East Licolnshire Council
Subject area: Community
Audience level: All

Workshop 8B: How to walk in the shoes of your supporters – building experience and engagement
Facilitator: Julie Roberts of More Strategic UK
Subject area: Sector-wide
Audience level: All

Workshop 8C: Transform your corporate pipeline - How to get more of the right companies to want to talk to you, so you can build more valuable partnerships.
Facilitator: Rob Woods of Bright Spot
Subject area: Corporate
Audience level: All

Workshop 8D: Simply Sustainable
Facilitator: Paul Banton of Ruddocks
Subject area: DM
Audience level: All
Today Paul is talking to you about the work he has done over the last 13 years or so in helping Ruddocks gain and maintain its ISO14001 environmental management systems and sharing knowledge around sustainability both for business and organisations and within the marketing arena.


2.15pm – 3.15pm Awards!

A showcase of income generation professional creating magical moment or acts of kindness during 2020.

3.30pm – 3.45pm Final words

3.45pm - 4.45pm Speed Networking


Friday 30 April

9.15am – 10.30am Welcome and Plenary

How to beat your income and support targets this year

Richard Spencer of About Loyalty
At About Loyalty we help organisations grow supporter loyalty. We know that supporters with high loyalty are three times as likely to give again, nine times as likely to give more and five times as likely to leave a legacy. Our research and insights show that increasing the three main drivers of loyalty by one point leads to a 5.2% increase in repeat giving the following year. We are passionate about the science underpinning loyalty and turning that into practical and powerful growth and are keen to help the hospice movement benefit from our research and insights.
Richard was the Director for the Commission on the Donor Experience, he has held senior positions at RSPB, Scope and The Children's Society, and has held four trusteeships. He's also a member of the UK's Chartered Institute of Fundraising Supporter Experience Special Interest Group.

10.45am – 11.45am choose from:

Workshop 9A: Harnessing the new possibilities during and after the pandemic – 5 keys to finding and maximising opportunities in 2021
Facilitator: Rob Woods of Bright Spot
Subject area: Management
Audience level: Intermediate & Experienced

Workshop 9B: 6 signs of hope for hospice fundraising
Facilitator: Helen Trenchard, Fundraising strategist, trainer and interim leader and Katie Mitchell of John Taylor Hospice
Subject area: Community, Events and Corporate
Audience level: All

Workshop 9C: Hospice Fundraiser Wellbeing - Oxymoron or Obtainable?
Facilitator: Claire Warner, Charity Culture and Wellbeing Consultant
Subject area: Sector-wide
Audience level: All

Workshop 9D: Lottery V Raffles. Are they the same?
Facilitator: Colette Norman of Hospice Lotteries Association (HLA) and LOROS Hospice and Paula Fogg of HLA and St Clare Hospice
Subject area: Lottery compliance
Audience level: All levels


1.00pm – 2.00pm choose from:

Workshop 10A: Mass participation events in 2021
Facilitator: Jane Thompson of St Luke’s Cheshire Hospice
Subject area: Events
Audience level: All

Workshop 10B: How to Love Your Donors During the Aftermath of Covid-19?
Facilitator: Prof. Jen Shang of Institute for Sustainable Philanthropy and Sinead Thomas of Children’s Hospices Across Scotland
Subject area: Data and Direct Marketing
Audience level: Intermediate & Experienced

Workshop 10C: Memories made into lasting legacies
Facilitator: Clare Sweeney of Keepace Consultants
Subject area: Legacies and In memory
Audience level: All

Workshop 10D: Story Telling Techniques That Inspire High Value Giving, Especially Now - FIVE story techniques that are proving more powerful than ever
Facilitator: Rob Woods
Subject area: Major Donors
Audience level: All


2.15pm – 3.15pm choose from:


Workshop 11A: Event Fundraising Success Focus & Future, Insights on how to build back better
Facilitator: Julie Roberts of More Strategic UK
Subject area: Events
Audience level: Intermediate & Experienced

Workshop 11B: How to use digital media to drive engagement and hospice income
Facilitator: Amelia Chambers of St Barnabas Hospice Lincolnshire and Stephanie Henderson of Distract Digital Marketing Agency
Subject area: Marketing, Digital Advertising, Social Media
Audience level: All

Workshop 11C: Top 10 Ways to get your Leadership Team involved in your major donor fundraising programme - and why you need to
Facilitator: Mike Bartlett of Julia’s House Children’s Hospice
Subject area: Major Donor
Audience level: Intermediate & Experienced

Workshop 11D: Shops re-thought? Maximising charity retail income in a post-covid UK
Facilitator: Garry Wilkinson of Vintage Cash Cow
Subject area: Retail
Audience level: All

3.30pm – 3.45pm Final words for conference 2021

3.45pm - 4.45pm Speed Networking

 

Conference Booking Terms and Conditions – Virtual Event

These terms and conditions apply to bookings made by delegates wishing to attend the annual conference organised by the Hospice Income Generation Network (HIGN) and are subject to review from time to time.


Payments
Conference this year is priced at £149 per hospice. This will allow multiple delegates to attend and each delegate must complete the registration form. 
An invoice will issued and must be paid within 30 days or 7 days prior to conference (whichever is earliest). All bookings for the conference must be paid in full to guarantee registration.

Cancellation
Cancellations must be received in writing to the conference organiser ( chair@hospice-ign.org.uk ) at least 7 days prior to conference to receive a refund in full. Any delegates who do not log in, will not be eligible for a refund.

Alterations to Programme - Cancellation/Postponement of Event
HIGN reserves the right to make alterations to the conference programme and timings.
In the unlikely event of the programme being cancelled by HIGN, a full refund will be made. Liability will be limited to the amount of the fee paid by the delegate.
In the event of it being found necessary, for whatever reason, that the conference is being postponed or the dates being changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate.

Speakers, Workshop Facilitators and Exhibitors
Views expressed by speakers and workshop facilitators are their own. HIGN cannot accept liability for advice given, or views expressed, by any speaker or workshop facilitator at the conference or in any material provided to delegates. Exhibitor attendance does not constitute an endorsement of such company or supplier by HIGN. Nor does HIGN accept any responsibility for any business undertaken with any exhibitor.

Photography & Filming
Any elements of the conference may be recorded and used by HIGN for promotional or educational purposes.

Data
Airmeet will provide HIGN with detailed data analytics after the conference such as who attended conference, the sessions attended and the exhibitors visited. More details of the data provided can be found here. What kind of Analytics report is sent by airmeet?
The privacy policy for Airmeet can be found here.

Please contact the conference organiser or your local HIGN Trustee if you have any query regarding these terms and conditions.

FAQ

Do all my team need to register?

Yes! Everyone will need to complete the registration form on our website as they will have their own unique link for the conference platform.

If everyone fills out the form, will that mean we receive multiple invoices?

No, we will only send one invoice per hospice.

Will I receive a ‘conference kit’ at home?

Registration by close of play on 9 April will ensure delegates receive a ‘conference kit’ at home. Conference kits now sold out

I haven’t had the link to the conference platform yet?

Please don’t worry, the link will be sent out to all delegates from Monday 19 April.

How do I select the workshops I want to attend?

Once you have access to the conference platform you will be able to select your workshops. We will send full instructions on how the platform works.

Associated Download(s):
Conference Programme
Full conference programme for the 2021 annual conference for the Hospice Income Generation Network
HIGN Conference Programme 2021.pdf

Venue Details:

Venue: Online