You'll provide day-to-day leadership of the Supporter Engagement team, translating Income Generation priorities and stewardship plans into outstanding supporter experiences across the hospice.
This is a varied and influential role, bringing together supporter journeys, stewardship, income processing, CRM and data practices, supporter services and enquiry management. Using audience insight, supporter feedback and data, you'll help shape and continuously improve both digital and offline journeys, ensuring every interaction adds value and strengthens relationships with Bluebell Wood.
You'll play a key role in helping the Income Generation team better understand our supporters, identify opportunities for growth and deliver experiences that inspire ongoing engagement, advocacy and support