You’ll deliver engaging, personalised and authentic supporter thanking and journeys in line with agreed standards, taking responsibility for completing actions on time and escalating opportunities to strengthen relationships. You’ll also support activities such as Amazon Wish Lists, collection tins and Thankathon.
Using agreed segmentation and targeting, you’ll support day-to-day engagement activity and ensure supporter data and attributes are accurate, up to date and used effectively. You’ll record engagement promptly in the CRM and process supporter data in line with GDPR, Information Governance and Fundraising Regulator guidance.
You’ll provide administration and coordination across all fundraising income streams, including preparing agendas, taking minutes and following up actions where needed. You’ll also attend events, cheque presentations and supporter engagements as a professional and engaging ambassador for the hospice.
You’ll distribute event briefings, coordinate post-event thanks and feedback, and support the recruitment, induction, coordination and day-to-day supervision of volunteers. As part of a regular rota, you’ll also provide reception, telephone and enquiry cover, responding professionally, promptly and empathetically.