You’ll record income information accurately and promptly on Donorflex, maintaining high-quality data and reliable income records. You’ll resolve Donorflex queries with care, identify root causes and help improve accuracy, consistency and efficiency. Working collaboratively with the Supporter Engagement Lead and wider colleagues, you’ll help ensure income and supporter administration processes are clear, effective and understood.
You’ll support income processing for campaigns, appeals and online platforms, ensuring income is handled accurately, platform use is monitored and costs are reviewed appropriately. You’ll also deliver day-to-day lottery administration, including income processing, customer queries and weekly draw support, while maintaining accurate records and working in line with agreed procedures,
internal policies and external regulatory requirements.
Working with the Supporter Engagement Lead, you’ll monitor donation and supporter activity so supporters receive timely and appropriate stewardship, escalating significant donations, opportunities or risks. You’ll complete thanking, mailings and supporter administration with care and accuracy, helping ensure communications are timely, thoughtful and consistent, and provide income
and administrative support across fundraising and engagement activity.
You’ll support the recruitment, induction and day-to-day supervision of volunteers within the team, helping them understand their role and contribute with confidence. As part of a regular rota, you’ll also provide reception, telephone and enquiry cover, responding to supporter queries professionally, promptly and accurately