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Thu 12th March 2020 - Fri 13th March 2020
Conference 2020
Booking for conference has now closed
Cost: From £150 dependent on attendance options
Region: National
Coronavirus

Please be assured that the conference is still going ahead as planned. We are closely monitoring the situation and will let you know if anything changes.

You can all help us to have a safe and successful event by following the simple advice.

  • Wash your hands frequently with soap and water or use an alcohol-based hand rub, even if your hands are not visibly dirty.
  • When coughing and sneezing, cover your mouth and nose with flexed elbow or tissue. Please discard the tissue immediately into a closed bin and clean your hands with alcohol-based hand rub or soap and water.
  • We are issuing a ‘handshake ban’.

Are you a possible carrier of the coronavirus?

In the last 14 days have you:

  • Travelled to Hubei province (which includes Wuhan)?
  • Had contact with a known case of novel coronavirus?
  • Visited any healthcare settings anywhere in China, Hong Kong, Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan, or Thailand, or worked in healthcare, been admitted to, or visited hospital?
  • Travelled to China, Hong Kong, Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan, or Thailand, and are suffering from shortness of breath, have a cough and or a fever?
  • Travelled to any region that has confirmed cases of novel coronavirus, such as northern Italy or other European countries?

If the answer is YES to any of the above please do not attend the Conference and call NHS 111.Further information is available on the government website, this is updated daily:

Latest Information and Advice from GOV.UK: Coronavirus (COVID-19)

www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#advice-for-travellers

Overview from NHS UK: Coronavirus (COVID-19) www.nhs.uk/conditions/coronavirus-covid-19/

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Our conference is open to any hospice fundraiser. Members benefit from a better delegate rate. We have tickets available for non-members however it may be more economical for you to join first!

The venue is nestled at the edge of the beautiful Cotswold, with plenty of free on-site parking, within easy reach of the M4 or M5. Kemble is the nearest railway station to De Vere Cotswold Water Park. Connections can be made to Kemble via Swindon or Cheltenham. Bristol and Birmingham are the nearest airports.

DELEGATE PRICES* BOOKING FOR CONFERENCE HAS NOW CLOSED

Members Early-bird - book up to 31 January 2020

Full two day conference - £200 twin room, £250 single room
Day delegate - £150 per day

Members Standard Rate - from 1 February 2020

Full two day conference - £235 twin room, £280 single room

Day delegate - £160 per day

Non- Members Rate

Full two day conference - £350 twin room, £400 single room

*All bookings must be made online via Eventbrite and will be subject to a booking fee as set by Eventbrite. Payment can be made online or by requesting an invoice.

CONFERENCE PROGRAMME

Thursday 12 March
9.30amArrival and registration
10.30amWelcome by Chair of NAHF
10.40amPlenary - Daniel Fluskey
11.20amA word from our Platinum Partners
11.30amWorkshop 1 - Speed Networking
12.35pmLunch
1.30pmWorkshop 2
2.35pmPlenary - Claire Routley
3.15pmA word from our Platinum Partners
3.25pmA word from our Platinum Partners
3.35pmTea - Network and visit exhibitors
4.00pmWorkshop 3
5.05pmAGM
5.20pmCheck in to rooms
7.00pmDrinks reception
7.30pmAwards dinner
9.00pmEntertainment
Friday 13 March
7am - 8.30amBreakfast
8.30amNetwork and visit exhibitors
9.15amPlenary - Jonathan Cook
10.00amA word from our Platinum Partners
10.10amWorkshop 4
11.15amTea - Network and visit exhibitors
11.40amWorkshop 5
12.45pmLunch
1.30pmWorkshop 6
2.35pmA word from our Platinum Partners
2.45pmA word from Hospice UK
2.55pmPlenary - Simon Scriver
3.35pmClose of conference by Chair
4.00pmCarriages

CONFERENCE SPEAKERS

JONATHAN COOK

With 20 years of experience in the charity sector Jonathan Cook is an expert in organisational, fundraising and marketing strategy. He has worked with some of the largest overseas and UK charities, including Save the Children, the Royal Horticultural Society and Action for Children, as well as a governing UK political party. Jonathan uses a combination of insight, analysis & creativity to enable charities to develop innovative, inspirational and financially successful fundraising products. He set up one of the UK’s leading insight specialist consultancies, Insight-ful, in 2012.

Jonathan's plenary is entitled 'Why do people take part in sponsored events for hospices?'

Did you know, there is a way to discover exactly why people take part in your sponsored events? Every fundraiser states on their JustGiving page exactly why they’re doing the event. Imagine how it would change your marketing if you knew the exact reasons people do events for you.

Jonathan will talk through his recent study of the personal statements of over 200,000 event participants from the top 300 charities in the UK & all the hospices, and what he discovered about the motivations of people fundraising for hospices.

DANIEL FLUSKEY

Head of Policy and External Affairs at the Institute of Fundraising, Daniel leads the Institute's policy development and research work, keeping up to date with member priorities, promoting innovation of fundraising and working with key stakeholders, including civil servants and politicians, to make sure fundraising and giving are key priorities for the current and future governments.

DR CLAIRE ROUTLEY

Dr Claire Routley has worked in fundraising for over fifteen years, specialising in legacy fundraising for the last decade. She has worked for Bible Society, Age UK, WRVS and a local hospice. She is now a fundraising consultant and a tutor for the Institute of Fundraising’s qualification courses. In 2011, she completed her PhD, ‘Leaving a charitable legacy: social influence, the self and symbolic immortality’. She has written extensively about legacy fundraising, co-editing DSC’s recent Legacy Fundraising book alongside articles for journals such as Social Business, International Journal of Nonprofit and Voluntary Sector Marketing, the Journal of Gift Planning, and the International Journal of Educational Advancement. She has also presented on legacy fundraising at conferences in the UK, Ireland, the Netherlands, Canada, the Czech Republic, Australia and the US. She is a member of fundraising think-tank Rogare’s international advisory panel, and was named AFP’s emerging scholar 2017.

SIMON SCRIVER

Simon Scriver is a professional fundraising consultant, coach, trainer, and practitioner. Simon has won Fundraising Ireland's 'Small Budget, Big Impact' and ‘Supplier Of The Year’ Awards, as well as Eircom’s Start-up Award. He is a TEDx speaker and has previously won the Toastmasters UK & Ireland International Speech Contest. He also sits on the Advisory Panel of Rogare, the international fundraising think tank, and is a member of the Institute of Fundraising and the AFP. Simon also offers consultancy to some of the biggest and smallest charities in Ireland and abroad. He offers advice and training to non-profits to make their fundraising more cost-effective, speaking regularly at international conferences. He holds a Diploma in Fundraising and a Certificate in Fundraising.

WORKSHOPS

Workshop 1 – Thursday 12 March, 11.30am

Speed networking session

Choose colleagues to network with according to your income stream

  • Director/Head of Fundraising
  • Legacy / In memory
  • Corporate
  • Major Donor
  • Community
  • Events
  • Direct Marketing / Data
  • Marketing / Communications
  • Trusts

Workshop 2 - Thursday 12 March, 1.30pm

2a
Facilitator
Jo Davies and Steve Mason
Company
donorflex
Workshop title
DATA: A TALE OF RICH AND POOR?
Subject area
Data
Audience level
Intermediate and experienced
Workshop description
Data's your richest resource, right? Of course it is! It's what underpins great judgements and inspires great decisions. That's why we've spent the past few months gathering insights from among our 120-plus UK hospice clients to see what the trends and challenges are for fundraisers in areas like Gift Aid, Consent & Preferences, and Legacies – to name but a few. Jo Davies and Steve Mason will share what we've been told – so come prepared to add your experiences to the discussion.
2b
Facilitator
Rob Woods
Company
Bright Spot Fundraising
Workshop title
How to increase income by winning strategic corporate partnerships
Subject area
Corporate
Audience level
Intermediate and experienced
Workshop description
If you only react to the scraps that companies offer you, corporate fundraising is a hard slog for little reward. But when you get more strategic and proactively seek out partnerships with the right companies, amazingly valuable partnerships become possible.

In this practical, confidence-building session, I will share:

  • How to decide which companies would give you a far greater chance of success – your Dream 10
  • The change made by one hospice that increased results by £120,000
  • Crucially, how to persuade your ideal partners to meet you – 3 proven techniques
The one ESSENTIAL ingredient to any successful approach
2c
Facilitator
Anita Brien
Company
Dove House Hospice
Workshop title
Will run for wine!
Subject area
Events
Audience level
All levels
Workshop description
There’s a vineyard in East Yorkshire, just outside Hull. Once we knew this, we had to do something with them – and we created the Wine Dash!

The Wine Dash is, as far as we know, the only event of its kind in the world. A 5km (and 15 mile) run or walk with glasses of wine along the route!

This workshop will talk through the event, what we learnt after year one and what our plans are to continue this great fun event! It will include the logistics, financial details and all the bits we hadn’t even thought about in the first year!
2d
Facilitator
Lee Holloway
Company
Centre for Operational Risk Administration and Compliance Ltd
Workshop title
Safety Guidance for Hospice Fundraisers
Subject area
Events
Audience level
All levels
Workshop description
Lee Holloway will be introducing a new resource for NAHF members – health and safety guidance that will help to dispel myths about legal requirements, reduce unwarranted fears about liability and empower fundraisers to push ahead with inspiring events and activities with confidence. The Health and Safety Guidance will cover the basics of health and safety law but will also bring together a collection of starting point risk assessment templates and other tools and tips into a single easy reference resource. This session will be used to present the document and to answer questions from members both submitted in advance and also live at the conference.
2e
Facilitator
Cathy Shimmin
Company
Directory of Social Change
Workshop title
Coaching for Performance
Subject area
Personal Development
Audience level
Intermediate to advanced but experience always welcome
Workshop description
Coaching for Performance

Management tools and techniques provide you with vital frameworks and models for supporting staff. But what if someone is just ‘in their own way’ – having a crisis of confidence, having a difficult relationship, struggling with workload? In these instances, management approaches can often fail to bring about change. What might be needed is a coaching approach.Coaching is best used as one of a range of learning and training activities. The session will look at how and why coaching helps to support people to get out of their own way.
2f
Facilitator
Mike Bartlett and Anne Brown
Company
Money Tree Fundraising and Saint Francis Hospice
Workshop title
Hospice Major Donor Fundraising – making it work for you
Subject area
Major Donor Fundraising
Audience level
Intermediate & Experienced
Workshop description
Hospices are increasingly looking to major donors as a route to growing income, but where do you start and what does a good major donor programme actually looks like? What do you ask donors for and who needs to be involved?

Mike has worked with over a dozen hospices over the last few years to help them set up sustainable major donor programmes. This session will share practical advice and tools to get you on the right track, including insights from interviews with 50 hospice major donors.

Anne will talk through the steps she took to dramatically grow major donor income at Saint Francis Hospice over the last three years, including first steps, events, working with Patrons, prioritising donors, giving circles and building a team.

Workshop 3 - Thursday 12 March, 4pm

3a
Facilitator
Christine Davies
Company
NAHF
Workshop title
Light up a Life – an experiment
Subject area
Direct Marketing
Audience level
All levels
Workshop description
After conference 2018 we launched a challenge for us all to work together and share our Light up a Life results with over 40 hospice taking part. This workshop will reveal the results.
3b
Facilitator
Cathy Shimmin
Company
Directory of Social Change
Workshop title
Fundraising is Friend-raising: Get something from Networking
Subject area
Personal Development
Audience level
Beginner to Intermediate but experience always welcome
Workshop description
“It’s not what you know, it’s who you know that counts.” This doesn’t mean being calculating or Machiavellian but – if potential supporters don’t know about you, your expertise and projects how can they support you? Fundraisers must make the most of networking opportunities – yet we all have that sinking feeling sometimes … urgh, another networking event where I feel like a spare part and have fake conversations. It needn’t be like that. Come and find ways to make it different – and more importantly, purposeful!
3c
Facilitator
A panel of hospice fundraisers
Company
n/a
Workshop title
Midnight Walk discussion
Subject area
Events
Audience level
All levels
Workshop description
A panel of hospice fundraisers will share their experience of midnight walk events from success to failure and everything in between. The group will be invited to share their stories and ask questions during this discussion session.
3d
Facilitator
Nina Wearne
Company
St Luke’s Hospice Plymouth
Workshop title
Men’s Day Out
Subject area
Events
Audience level
All Levels
Workshop description
Should you set a strategy to make Men’s Day Out a flagship event? Discover how St Luke’s Hospice Plymouth started their phenomenon of Men’s Day Out and transformed it to a one in five event. With a total of £169 000 fundraised from their 2019 walk, learn how you can grow and polish your very own Men’s Day Out to achieve such great things, in only five years. Discover how you can tap into a new donor base and bring new supporters on board, and how to put on the event that makes them want to come back year on year.
3e
Facilitator
Rob Woods
Company
Bright Spot Fundraising
Workshop title
Make Peak Moments - How to increase income by winning strategic corporate partnerships
Subject area
Corporate
Audience level
Intermediate
Workshop description
If you only react to the scraps that companies offer you, corporate fundraising is a hard slog for little reward. But when you get more strategic and proactively seek out partnerships with the right companies, amazingly valuable partnerships become possible.

In this practical, confidence-building session, I will share:

  • How to decide which companies would give you a far greater chance of success – your Dream 10
  • The change made by one hospice that increased results by £120,000
  • Crucially, how to persuade your ideal partners to meet you – 3 proven techniques
  • The one ESSENTIAL ingredient to any successful approach
3f
Facilitator
Claire Routley
Company
Legacy Fundraising Ltd
Workshop title
Getting internal buy-in for your legacy and in memory fundraising
Subject area
Legacies and In Memory
Audience level
Intermediate
Workshop description
For many hospices, legacies are a vitally important income stream. With legacy income predicted to grow dramatically in coming decades, many are seeking to be more proactive about legacy fundraising.

Ideally, everyone in the organisation would be confident to talk about gifts in wills. However, the sensitivities of promoting legacy and in memory in a hospice context can mean that it’s difficult to achieve internal engagement.

This session will focus on getting staff and volunteers involved in legacy promotion. Attendees will leave with a set of practical actions that they can implement internally to envision others with the joy of this way of giving.

Workshop 4 - Friday 13 March, 10.10am

4a
Facilitator
Amy Holtz
Company
Pebblebeach Fundraising
Workshop title
Tweet Appeal: Taking your DM pack online
Subject area
Data & Direct Marketing
Audience level
Beginner & Intermediate
Workshop description
So you’re doing an appeal – amazing! But have you made plans to share with ALL your audiences? Does your social stack up?

Join the Pebblebeach team as they work through the stages of online campaigning, from social media during the appeal launch to reminder emails to planning for The Gram (and Twitter and FB). We’ll pull out the tools of the trade and show how strategy, planning and curating your digital comms can be a huge boost to your DM appeal, with a little dip into analytics for all your reporting needs – so get your graphing hats and data wands ready!
4b
Facilitator
Caroline Swindin
Company
St Barnabas Lincolnshire Hospice
Workshop title
Feeding the Roots of Hospice Care
Subject area
Community/Corporate
Audience level
All levels
Workshop description
Sustaining hospice care in an adverse environment has become a challenge for all hospice fundraisers.

With competition from a plethora of both national and local charities potential supporters are receiving a deluge of requests; with limited time and money they can’t support all.

At St Barnabas, a whole team approach is vital for successful income generation irrespective of individual targets to ensure the sustainability of hospice care throughout Lincolnshire.

Using the analogy of a tree as the Hospice, it’s clear to see that the roots are responsible for supporting the tree. However, surrounding the roots is a soil, rich with corporate and community nutrients, feeding the roots and sustaining the tree.

This interactive workshop will challenge participants to consider how their work impacts and interlinks other income streams and how they could make a greater impact on their hospice as a whole.
4c
Facilitator
Julie Roberts and Tom Abbott
Company
More Strategic and St Catherine’s Hospice (Crawley)
Workshop title
Create Your Tribe and Love Them Hard
Subject area
Community
Audience level
Intermediate and Experienced
Workshop description
Did you know you can enrich supporter experiences and drive growth by creating digital tribes? Community Fundraisers are some of the most passionate supporters we have, and we need to give them a voice. Cancer Council NSW, in Australia, and St Catherine’s Hospice in Sussex have completely transformed their approach by digitizing their program so regional staff can focus on the most valuable (social & financial equity) relationships for their organisation.

We’ll look at the supporter research & data insights, online community characteristics created for a sign-up pathway and a multitude of online assets that made the fundraisers heroes.
4d
Facilitator
Nikki Bell
Company
charitynikki.com
Workshop title
How to find, build, and strengthen supporter relationships
Subject area
Community
Audience level
All levels
Workshop description
Brilliant fundraisers are everywhere; recruiting volunteers, winning corporate partnerships and amassing a community following of supporters who are engaged and passionate about their cause. But how are they doing it?

This session will explore the effective and free ways that on-the-ground fundraisers are making the most of their time, and digital tools, to find and keep the supporters who will make the biggest long-term impact for their organisation.

From prospect research all the way to raising more money through stewardship, this session is perfect for fundraisers and team who want to make a big impact with little budget.
4e
Facilitator
Nick Howes
Company
Leadership Management Intermational (LMI) UK Ltd
Workshop title
Who Stole My Day? part 1
Subject area
Personal Development
Audience level
All
Workshop description
The foundations of success - Direction, Purpose, Process, Progress. Four keys concepts that underpin your success in all activities and allow you to achieve your most important goals. Part 1 and Part 2 are independent - so you don't have to attend both.
4f
Facilitator
Garry Wilkinson
Company
Vintage Cash Cow
Workshop title
Where there’s muck, there’s brass!
Subject area
Community, Events, Corporate
Audience level
All Levels
Workshop description
“Vintage Giving” is a unique and brand-new fundraising campaign which can help you to raise significant new income from your supporters.

Donors are often cash-poor, but still want to do their bit to support your work. Vintage Giving provides you with a managed solution to generate income from old items that supporters may have gathering dust in their attics.

Vintage Cash Cow manage the process from start to finish, meaning that the campaign is not only free for your hospice, but also very easy to administer.

Come along to find out how to potentially unlock tens of thousands of pounds of income for your cause.

This could be the most valuable hour you spend at Conference!

Workshop 5 - Friday 13 March, 11.40am

5a
Facilitator
Tom Abbott, Laura Kelly & Hannah Liles
Company
St Catherine’s Hospice
Workshop title
Deliver your own art trail
Subject area
Corporate & Community/Events
Audience level
Intermediate & Experienced
Workshop description
Over recent year there has been a surge in the number of art trails and installations to raise money for a variety of charities. Often these are organised in conjunction with a third party supplier which can eat in to the money you can actually raise.

In 2019, St Catherine’s Hospice delivered an art trail project entirely in-house and generated an income in excess of £150k.

Find out how we commissioned a sculpture shape specific to the organisation, worked with the artists, recruited corporate sponsors, engaged the community and maximised our income potential along the way.
5b
Facilitator
Jane Montague
Company
Majestic Publications
Workshop title
Good Fairy or Wicked Witch of the West – how to screen a potential corporate supporter
Subject area
Corporate
Audience level
All levels
Workshop description
Some corporate partnerships or commercial participator offerings seem too good to be true – and sometimes they are! In this workshop we’ll go through the variety of ways that fundraisers can screen potential partnerships, undertaking due diligence to ensure that the corporate is really in it for the charity and not only for themselves. This is an opportunity to unleash you inner Hetty Wainthrop (fundraisers under 30 will need to google that name) and allow you to get to grips with why a corporate wants to support you, along with ticking all your due diligence boxes.
5c
Facilitator
Nick Howes
Company
Leadership Management International (LMI) UK Ltd
Workshop title
Who Stole My Day? part 2
Subject area
Personal development
Audience level
All
Workshop description
Maintaining control of your time and priorities. Avoiding crisis mode and the importance of systematic planning. Part 1 and Part 2 are independent - so you don't have to attend both.
5d
Facilitator
NAHF Exec
Company
NAHF
Workshop title
What’s Hot and What’s Not
Subject area
Community and Events
Audience level
All levels
Workshop description
A workshop to discuss what’s going on in the community and event world of fundraising. Bring along your ideas and experience to share with colleagues and go back to your hospice with at least one new idea!
5e
Facilitator
Simon Scriver
Company
Change Fundraising
Workshop title
Better Public Speaking For Good
Subject area
Personal Development
Audience level
All levels
Workshop description
As a fundraiser your public speaking is so important. How you deliver your message can be the difference between someone donating, volunteering, or doing nothing. We can all benefit if we have better public speakers working in the charity sector.
5f
Facilitator
Mike Bond and Dan Ridge
Company
Bond & Coyne
Workshop title
Innovative fundraising: trends, contactless and creativity
Subject area
Data & Direct Marketing
Audience level
All
Workshop description
This workshop focusses on the fundraising opportunity that contactless and other new technology provides. We will take a general look at innovation in fundraising, the kinds of tactics being adopted and the channels and technologies that support them.

We’ll show recent case studies, along with the processes and hurdles behind them. We will also run through techniques for developing standout ideas that underline brands and capture the imagination of audiences and donors alike.

We will talk from the viewpoint of a supplier providing fundraising services as well as the perspective from an internal team within a charity.

Workshop 6 - Friday 13 March, 1.30pm

6a
Facilitator
Jenny Peake and Sam Waterer
Company
St Barnabas Hospice (Lincs)
Workshop title
Remember your Community when you Forget Me Not
Subject area
In Memory Appeal
Audience level
All levels
Workshop description
A start to finish account of how team Individual Giving at St Barnabas Hospice took the standard Forget me Not Appeal and made it all about the Lincolnshire Community. This appeal has achieved over £100,000 to date and results suggest this is due to planning this appeal with the St Barnabas audience in mind. Everything about the St Barnabas Forget Me Nots has a story behind it and by telling each of these stories local people have really taken all things forget me not to their hearts. Come and join this workshop to find out more and for the chance to talk through your own unique audiences.
6b
Facilitator
Ashley Thomson
Company
The Prince & Princess of Wales Hospice
Workshop title
Capital Appeal “The Weegie Way”
Subject area
Capital Appeal Fundraising
Audience level
Intermediate & Experienced
Workshop description
In Sept 2012 The Prince & Princess of Wales Hospice embarked on their Brick by Brick Appeal, the aim of which was to raise £21million to build a new home for Glasgow’s Hospice. Learn how they reached this target and achieved their goal whilst maintaining an annual fundraising revenue requirement of £3.1million. Over the 6-year period a total of £40million was raised.

How did they do it? They did it the “Weegie Way” adapting many of the traditional theories to work for Glasgow. The appeal success was with the people of Glasgow, for the people of Glasgow. Engaging passionate Scots with a link to the city internationally.

Learn about the highs and the lows along the way.
6c
Facilitator
Sally Swann
Company
MuchLoved Charitable Trust
Workshop title
The key to successful Tribute Fund schemes
Subject area
Legacies and In Memory
Audience level
All levels
Workshop description
Everyone agrees that Tribute Fund schemes are a good idea, but how do you make them successful?

This workshop will outline the key factors that determine whether or not your Tribute scheme will meet your objectives and offer some simple steps to improve the effectiveness and income of existing schemes.

Some inspiring case study examples guaranteed!
6d
Facilitator
Georgina Mayhew
Company
St Luke’s Hospice Plymouth
Workshop title
Mastering an Events Donor Journey
Subject area
Events
Audience level
All levels
Workshop description
There is a sensitive selection of ingredients that make the perfect Donor Journey cocktail.

This workshop aims to explore the details of creating an efficient, effective and communicative donor journey that encourages fundraising and builds strong supporter relationships. By delving into the depths of our Donor Journey’s, we will explore the feasible methods of growing event income and supporter enthusiasm. As fundraisers it is important to have a Donor Journey that will welcome, encourage and congratulate individual participants. We will discover the key to maximising supporter retention, whilst ensuring they feel a part of the event community.
6e
Facilitator
Nikki Bell
Company
charitynikki.com
Workshop title
Forget Fear of Failure, We’re Taking Back Control!
Subject area
Personal Development
Audience level
All levels
Workshop description
Why are we so afraid of failure, and what can we achieve if we banished it for good?

Following on from the popular 2019 event, Pizza for Losers, this session explores our emotional connection to failure, practical ways we can encourage a healthy approach to failure in our teams, and ways we can boost our confidence when that voice of doubt is holding you back.

An authentic, cathartic session with plenty of interaction; attendees will leave feeling renewed, energised, and ready to take on whatever big opportunity next comes their way in their fundraising.
6F
Facilitator
Sally Brighton
Company
Martlets Hospice
Workshop title
Fundraising Management using Strategic Planning Tools
Subject area
Management
Audience level
Intermediate and Experienced
Workshop description
SWOT, ANSOFF and BOSTON are all familiar tools in management but Sally will revisit these and bring them to life in a fundraising context. Sally’s session will explore how hospice leaders can align their teams behind common goals, setting vison and strategic direction and supporting that with practical planning and implementation tools, such as the Balanced Score Card and Annual Objective Setting. This hands on and interactive session will reinforce theory for some but help develop new habits and practical techniques too.

BOOKING TERMS AND CONDITIONS

These terms and conditions apply to bookings made by delegates wishing to attend the annual conference organised by the National Association of Hospice Fundraisers (NAHF) and are subject to review from time to time.

Payments
All bookings are made online with payment by card at the time of booking or requesting an invoice. Invoices must be settled within 15 days or by 6 March, whichever is earliest. Bookings are not guaranteed until payment is received. Once payment has been received, an email confirmation and a receipt will be sent. If payment is not made at the time of booking, registration will be provisional.

Early Bird Rate
In order to qualify for any ‘early bird’ rates, booking and payment must be received before the deadline date of 31 Jan 2020. If paying by invoice these must be settled by 15 Feb 2020

Substitutions & Cancellations
Delegates may nominate an alternative person from their organisation to attend up to 10 working days prior to the start of the event, at no extra charge. Substitution will board under the same booking basis as the original delegate (i.e. twin room delegates to share). Should substitution not be possible, refunds will apply as follows:

8 to 12 weeks prior to start of event: 50% of the delegate fee

2 to 8 weeks prior to start of event: 25% of the delegate fee

2 weeks or less prior to start of event: no refund

All substitutions and cancellations must be received in writing to the conference organiser. Any delegates who do not arrive, or who depart early will not be eligible for any refund.

Accommodation
Priority for accommodation at the main conference venue will be given on a first come, first served basis, subject to availability. Should the main venue not have sufficient rooms to accommodate all delegates an alternative hotel will be sought. In the unlikely event of no alternative being available delegates will be advised and a solution agreed.

Alterations to Programme - Cancellation/Postponement of Event
1. NAHF reserves the right to make alterations to the conference programme, venue and timings.
2. In the unlikely event of the programme being cancelled by NAHF, a full refund will be made. Liability will be limited to the amount of the fee paid by the delegate.
3. In the event of it being found necessary, for whatever reason, that the conference is being postponed or the dates being changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate.

Speakers, Workshop Facilitators and Exhibitors
Views expressed by speakers and workshop facilitators are their own. NAHF cannot accept liability for advice given, or views expressed, by any speaker or workshop facilitator at the conference or in any material provided to delegates. Exhibitor attendance does not constitute an endorsement of such company or supplier by NAHF. Nor does NAHF accept any responsibility for any business undertaken with any exhibitor.

Photography & Filming

For promotional purposes, there may be a professional photographer and video production taking place during the conference. Delegates who do not wish to be filmed or recorded should advise the photographer or video technicians directly.

Travel
NAHF would appreciate travel arrangements being made wherever possible to ensure that delegates remain at conference until the close of business. Please contact the conference organisers or your local NAHF Executive Representative if you have any query regarding these terms and conditions.

Venue Details:

Venue: De Vere Cotswold Water Park
Address: De Vere Cotswold Water Park, Lake 6, Spine Road East, South Cerney, GL7 5FP